Return Policy

Refund Policy 

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags (if applicable)

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, contact us at:
📧 contactmunglys@gmail.com

If your return is accepted, we will provide a return shipping label and clear instructions on how and where to send your item.
Items sent back without first requesting a return will not be accepted.

You may contact us anytime with return-related questions at:
📧 contactmunglys@gmail.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is:

  • Defective

  • Damaged

  • Incorrect or missing items

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items (special orders, engraved or made-to-order items)

  • Personal care items (beauty products, cosmetics, hygiene items)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about your specific item.

We do not accept returns on:

  • Sale items

  • Gift cards

Exchanges

The fastest way to receive the item you want is to:

  1. Complete a return request for the item you have

  2. Once the return is approved, make a separate purchase for the new item

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

The item must be in the same condition you received it—unworn or unused, with tags, in original packaging—and include proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you regarding approval or rejection of your refund.

If approved, a refund will be issued to your original payment method within 10 business days.
Please note: your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 contactmunglys@gmail.com